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| About Us This web site is owned and operated by Valet d'Anniviers Sàrl who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our contact details: Valet d'Anniviers Sàrl Route de Moiry 29, Grimentz, 3961 Valais, Switzerland Phone: +41 767 12 10 50 Email: info@valetdanniviers.com www.valetdanniviers.com Company number: CH-626.4.012.507-3 TVA number: CHE-115.123.072 Please read these terms and conditions carefully. These represent the terms and conditions for using the Valet d'Anniviers products and services. If you do not agree to these, you may not use this website or purchase our products and services. You are permitted to use our website solely on the basis of these terms and conditions. We reserve the right, at our discretion, to update and/or revise these terms and conditions. Please check periodically for changes. Nothing in these terms and conditions affects your statutory rights. |
| Making A Purchase Product Prices The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. If you order a large portion-size meal and it is not available in that portion size, then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount. All of our products do not currently attract VAT as Valet d'Anniviers is not VAT registered. This status may change at any time. We do not operate a minimum order level of food products, however, delivery will incur a charge of CHF 8 per food delivery, with free delivery on any orders over CHF 150.00 to a single address in the Val d'Anniviers region. Prices of goods shown on our website do not include delivery charges. Vouchers and Discounts From time to time we may offer vouchers and discounts. Some vouchers may not be usable in conjuction with other offers. Specifically this includes vouchers which allow a total percentage discount on orders, and money off vouchers for specific products. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them. Each voucher code may be used only once per household and Valet d'Anniviers Sàrl reserves the right to refuse a sale if it feels that rule is not being adhered to. Different households may receive different offers. Gift Vouchers Gift vouchers may be used for all our food and beverage products. Vouchers cannot be exchanged or refunded for cash. Vouchers can be used towards the purchase of goods at a higher price than their face value upon payment of the difference. No change or credit will be given for unused portions of a voucher. Valet d'Anniviers Sàrl is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not, furthermore we reserve the right to refuse any vouchers which have been mutilated, damaged or defaced. Vouchers are only valid with the unique serial number and for the amount printed next to it. |
| Shipping And Handling The standard local delivery charge is 8 Swiss Francs. |
| Delivery Schedule Valet d'Anniviers endeavours to deliver it's products at times that are convenient to its clients. However, the following applies for specific products Demi Catered Food Packages - breakfasts (with the accompanying evening meal) will be delivered to you chalet / apartment before 08h00. Delays may happen in extraordinary circumstances, which Valet d'Anniviers Sàrl cannot be held responsible for. In the event of a delay, all efforts will be made to contact the client and explain the circumstance of the delay and the way it will be resolved. Frozen Food Purchases - as far as is possible, Valet d'Anniviers Sàrl will deliver frozen food as per the delivery instructions written by you at the time of placing the order. If special requirements are to be followed, please make sure that they are deemed 'reasonable' e.g. allowing ample space in freezers for the delivery boxes. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen. Other products and services - we will endeavour to deliver these to our clients as arranged, but this may not always be possible due to extraordinary circumstances. If we are unable to deliver as planned, we will inform you as to the reasons for the problem and with alternative plans for a revised delivery. |
| Back Orders Whilst Valet d'Anniviers strives to ensure that all of our advertised products and services are available, we cannot be held liable for non availability of any of our products and services, whatever the reason for non availability. |
| Tax Charges All of our products do not currently attract VAT as Valet d'Anniviers is not currently VAT registered. This status may change at any time. |
| Credit Card Security We use PayPal for our online credit / debit card processing. Please see www.paypal.com for further information. |
| Guarantee If you are dissatisfied with any of the items in your order or any part of the delivery service from Valet d'Anniviers Sàrl please contact us - either by emailing us via the 'Contact Us' page of the website or by telephoning +41 76 712 1050 or +44 20 7193 9035. If you would like to make a comment or recommendation regarding our food, then please visit the 'Contact Us' page of the website. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item. Frozen Food Products All of our catering products may have been frozen and must not be re-frozen under any circumstances and must be defrosted thoroughly prior to re-heating. Valet d'Anniviers cannot be held responsible for any illness caused by food products being re-frozen after being dispatched from our catering facility or not being defrosted thoroughly prior to re-heating. Food Product Labelling Valet d'Anniviers frozen food products are labelled as required by the relevant Swiss guidelines outlined in the ordannance 'sur les denrées alimentaires et les objets usuels' (ODAlOUs) dated 23 November 2005, the 'loi fédérale sur les denrées alimentaires et les objets usuels' dated 9 October 1992 and the 'ordonnance du DFI sur l'étiquetage et la publicité des denrées alimentaires' (OEDAl) dated 23 November 2005. Allergies Anyone who has an allergy to any foodstuff should contact Valet d'Anniviers prior to purchasing and eating any of our food products. Whilst Valet d'Anniviers food products are labelled as required by the Swiss law and ordonnance, these laws differ from other European laws. In addition, whilst every effort is made to ensure that unless specified, our products do not contain nuts, we do cook with nuts in our catering facility and therefore we cannot guarantee any of our products are nut free. Childrens Food Whilst Valet d'Anniviers does not add salt, sugar and other preservatives to their children's food, it cannot be held responsible for the salt, sugar and additives that were contained in the ingredients that were used to make the dish. These ingredients are clearly specified on the label. Third Party Links We are not responsible for the availability or content of any third party websites or material you access through this site. Changes to the Terms We reserve the right, at our discretion, to make changes to any parts of this site or these terms. When these terms are amended, we shall publish details of the amendments on this Site. Your continued use of this site is taken as your agreement to be bound by these terms as amended. Trademark The trade marks and logos used and displayed on this site are registered or unregistered trade marks of ours or our licensors. Nothing on this Site should be construed as granting, by implication or otherwise, any licence or right to use any trade mark without written permission from us. Our name may not be used in any way, including in advertising or publicity pertaining to distribution of content without our prior written consent. Disclaimers Although all reasonable steps are taken to ensure that the content of this site is current and accurate at the time of publication and that the server that makes this site available is virus and bug free, this site and its content are provided strictly on an “as is” and “if available” basis. We operate an open and honest policy at Valet d'Anniviers Sàrl and will work our hardest to make sure we can accommodate and act on any problems or suggestions. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +41 767 12 10 50 or write to us at Valet d'Anniviers, Route de Moiry 29, Grimentz, 3961 Valais, Switzerland. |
| Privacy Policy Valet d'Anniviers Sàrl do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Orders of our goods and services can be cancelled any time subject to the following cancellation charges. Catering Services - 1- more than 7 days notice given - 10 % cancellation charge (no charge for frozen food orders) 2- between 2 and 7 days notice given - 50% cancellation charge (10% in respect frozen food purchases) 3- less than 48 hours notice given - 100% cancelation charge (15% in respect frozen food purchases) Any catering services involving the use of 3rd parties will incur the cancellation charges applied by the 3rd parties Property Services - Those services that involve the use of 3rd parties will incur the cancellation charges applied by the 3rd parties Holiday, Changeover and PA Services - Our fees are non refundable in the event of cancellation. Any Holiday Services that use a 3rd party, will incur any cancellation charges applied by the 3rd party. |
| Remittance Terms We use PayPal for our online credit / debit card processing. Please see www.paypal.com for further information. It is Valet d'Anniviers policy to obtain payment for the majority of our on-line purchases at the time of buying. This will be handled within our on-line shopping basket. All payments online made by credit / debit cards incur a 3.9% handling fee as a contribution towards the charges we pay to allow the use of credit and debit cards. If clients prefer, they can settle direct to our Swiss Franc bank account with no additional transaction charge from Valet d'Anniviers. If there are any transaction charges incurred when settling direct to the Valet d'Anniviers bank account, these are for the account of the client and not Valet d'Anniviers. Clients that hold accounts with us (i.e. Key Holding and Key Holding Plus clients) may put their purchases on account at no extra charge. For clients who hold an account with us (i.e. Key Holding and Key Holding Plus), we will send out regular accounts, which will be issued for payment within a stated number of days. Should payment not be made within the stated period, a revised invoice will be issued, which will incur a CHF10 late payment penalty. Payment of this revised account is due within 10 days of the invoice date. Late payment charges continue to accrue for each period where the accountt remains unsettled. |
